PRIVACY POLICY

When you make an online purchase, or subscribe to our promotional email and newsletters, you may choose to give us basic information about yourself. This is necessary for us to process your order and promotional information more efficiently and provide a higher level of customer service.

When you visit our website, we may collect more information including, your internet service provider’s address, the name of a web page directing you, your clicks and activity on our site. This information helps us understand how to make our website more user friendly.

Velo Ronny’s Bicycle Store takes all reasonable steps to ensure that all information held is accurate, up to date, complete, relevant, not misleading and is used only for the purposes stated. We will ensure that security safeguards protect any information and we will take all reasonable steps to ensure that all information will not be disclosed to any unauthorized person.

We will not disclose any personal information about you to other companies or individuals that are not entitled to obtain this information. We will not share your details with any other parties, except for freight companies and our web service providers. Such companies and individuals will have access to specific information required to make deliveries or carry out work and will not use your details for any other purposes.

All online payment methods are handled by an external party – Stripe. Velo Ronny’s Bicycle store does not retain any of your credit card details.

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

You have the right to access any personal information Velo Ronny’s Bicycle Store holds about you. You also have the right to change or delete any information held about you by us.

You can make changes by logging into the site or via our Contact Us page on our website.

It is necessary for you to register your details with us to use our services such as making online purchases, product warranty information, or receiving promotional material. However, you have the right to choose not to receive promotional emails or material from us. When you register your email address with us, we may give you the option of receiving email announcements about products, offers and promotions from Velo Ronny’s Bicycle Store. We only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to third parties.

Any promotional email message that we send includes an email address to which you can reply. If at any time you decide that you do not want to receive our emails, simply click the unsubscribe link at the bottom of the mailer or email. You can also let us know that you wish to be removed from our mailing list by using the Contact Us page on our website, or in writing to 49 Wilson Street, Whanganui 4500. If you unsubscribe you will still receive emails from us specifically related to any online orders that you have placed or place in the future.

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

This policy was last updated on 22 September 2021.

We welcome your feedback to help us improve our policies and practice. Give us your feedback using the Contact Us page on our website or mail us at 49 Wilson Street, Whanganui 4500.